Effective Date: 3/2/2025

1. Introduction

Welcome to Drive Medellín (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website, or interact with us through social media and lead forms.

By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following types of information to provide you with a smooth and efficient experience:

A. Personal Information You Provide:

• Full Name
• WhatsApp Number
• Email Address
• Vehicle-Related Information (e.g., vehicle type, registration needs, insurance status)
• Payment Information (when applicable)

B. Automatically Collected Information:

• IP Address and Device Information
• Browsing Data on Our Website (via cookies)

3. How We Use Your Information

We use your personal information to:
✅ Provide vehicle-related services, including buying, selling, renting, and paperwork assistance
✅ Contact you via WhatsApp, phone, or email regarding your service request
✅ Process payments for services rendered
✅ Improve our services and customer experience
✅ Comply with legal and regulatory obligations

4. How We Protect Your Information

We implement strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure storage and encrypted communication of sensitive data
• Restricted access to personal information within our company
• Compliance with data protection laws applicable in Colombia and internationally

5. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share information with trusted third parties only when necessary, such as:

• Government agencies for vehicle registration and legal compliance
• Insurance companies to process SOAT and other policies
• Payment processors for secure transactions
• Service providers assisting with vehicle-related processes

We ensure that all third-party partners adhere to strict confidentiality and security standards.

6. Your Rights & Choices

You have the right to:
🔹 Request access to your personal data
🔹 Correct or update inaccurate information
🔹 Request the deletion of your data (where legally applicable)
🔹 Withdraw consent for marketing communications

To exercise your rights, contact us at: +57 300 1336217

7. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. After that, we securely delete or anonymize your information.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. You can manage cookie preferences in your browser settings.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We encourage you to review this page for any updates.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us:

📧 Email: hello@drivemedellin.com
📲 WhatsApp:+57 300 1336217
🌐 Website: https://drivemedellin.com/

Thank you for trusting Drive Medellín. We’re here to make your vehicle experience smooth and hassle-free! 🚗💨